Shipping policy

HOW LONG TO PROCESS MY ORDER?

Shipping Policy for the Holiday Season

We strive to deliver a magical shopping experience, especially during the festive season. Our dedicated team of elves works tirelessly to dispatch your orders promptly, typically within 48 hours of placement.

Holiday Rush Notice: Please note that due to the joyous hustle and bustle of the holiday season, we experience exceptionally high order volumes. While our elves are working at full speed to ensure your orders are prepared with care, we want to set clear expectations.

Guaranteed Christmas Delivery: To bring you peace of mind, we are thrilled to guarantee that your order will arrive at your doorstep two weeks before Christmas if you're in North America. This commitment ensures that you have ample time to wrap and place your carefully selected gifts under the tree, creating moments of joy and surprise for your loved ones.

Order Tracking: Keep an eye on your email for shipping notifications and tracking details. You'll be able to follow your package's journey and plan for its arrival.

SHIPPING AND DELIVERY

CANADA AND USA

We offer a small fee of $4CAD for local delivery within the Calgary (Calgary, Alberta, Canada) city limits. Free shipping applies within contiguous USA and Canada for orders over $70USD and $70CAD. In USA, for orders under $70USD, a flat shipping rate of $6.00USD is applied within contiguous USA and Canada. In Canada, for orders under $70CAD, a flat shipping rate of $10.00CAD is applied within contiguous USA and Canada. Expedited shipping is location dependent and the estimate will be visible at checkout.

PO Box addresses are acceptable but will only be shipped via USPS and Canada Post.  

We do not charge sales tax to the USA and international purchasers, although they may be liable to import duties on some items. The buyer is responsible for paying import duties from Canada to their country.

INTERNATIONAL

At this point we cannot offer free shipping to deliveries outside of Canada and USA (noncontiguous USA and Canada). Cost varies based on the location. It's roughly £10 for standard delivery to UK. The final cost will be displayed in checkout.  

WHEN WILL I GET MY ORDER?

We typically expect shipping time to be between 2-3 business days.

These shipment times may vary due to circumstances out of our control such as the Postal Service's sleigh running out of fairy dust. We will provide you with a tracking number after your order has processed which you can use to track your goods.

Delivery dates are good faith estimates only and are quoted in "business days"; this does not include weekends and statutory holidays.